[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"bid-2480488":3,"bid-history-2480488":34,"bid-related-2480488":38,"union-latest":122},{"id":4,"title":5,"organizationId":6,"prefectureId":7,"bidCategoryId":8,"bidCategoryChildId":9,"bidTypeId":10,"organizationName":11,"prefectureName":12,"publishedDate":13,"deadlineDate":14,"budget":14,"status":15,"department":16,"bidCategoryName":17,"bidTypeName":18,"categoryText":5,"regionText":19,"deadlineTime":14,"openingDate":20,"qualificationText":21,"aiSummary":22,"aiSummaryGated":23,"aiSummaryTruncated":24,"sourceUrl":25,"dataSourceCode":26,"budgetTaxIncluded":14,"documentUrls":27,"businessExperience":24,"localOffice":29,"securityRequirement":24,"qualifications":30,"certifications":31,"organization":32},2480488,"オンデマンド交通実証運行コールセンター業務委託",2571,12,4,34,2,"白井市 市長部局 総務部財政課(入札担当:総務課)","千葉県","2026-05-31T15:00:00.000Z",null,"active","白井市 市長部局 総務部財政課","電話・コールセンター","指名競争入札","白井市全域","2026-06-01T15:00:00.000Z","・電話受付時間中、基本的な電話応答スキル、業務フロー理解、エスカレーションフロー理解を有するオペレーターを常時1名以上配置すること\n・スーパーバイザーとして同業務の従事経験が1年以上ある者を配置すること\n・応答率（応答件数÷着信件数×100）が月平均90%を下回らないこと\n・オペレーターの対応言語は日本語とする（その他言語での対応が行える場合は要望に応じて対応可能）\n・業務の全部を一括して第三者に委託・請け負わせてはならない\n・業務の一部を第三者に委託する場合は、事前に理由を示した書面により市の承認を得ること\n・本市の条例・規則及び関係法令を遵守すること\n・本市の監査に資料提出、現場視察等で協力すること","【案件概要】\n白井市がオンデマンド交通実証運行に伴うコールセンター業務を一般競争入札で実施。令和8年9月～12月に市内一部地域で実施される実証運行の利用者登録、予約受付、問い合わせ対応等を担当するコールセンターの構築・運営を委託。対象地域は白井市全域。契約予定日は令和8年6月下旬～7月上旬。\n\n【業務内容】\n- コールセンターの構築（運営拠点確保、通信基盤構","築、機器調達、要員採用・研修）\n- 利用者登録申請受付及び運行管理システムへの入力\n- 利用者からの乗車予約・変更・キャンセル受付及びシステム入力\n- 大幅な遅延及び運休時における利用予約者への連絡\n- 問い合わせ・苦情等への対応\n- 電話受付業務（運行日の月曜～土曜、全96日間、午前8時～午後5時）\n- 通話ログ・録音データの取得・保存（1ヶ月以上）\n- 情報セキュリティ対策の実施\n- 月次及び通期運営報告書の作成・提出\n- 業務終了時における各種データの適切な削除\n\n【応募要件】\n- 電話受付時間中、基本的な電話応答スキル・業務フロー理解を有するオペレーターを常時1名以上配置\n- スーパーバイザー（同業務従事経験1年以上）の配置\n- 応答率が月平均90%以下にならないこと（1日10件までの入電に対して）\n- オペレーターの対応言語は日本語（その他言語対応可能な場合は要望に応じて対応）\n- 業務の全部一括委託不可（一部委託は事前承認必須）\n- 本市の条例・規則及び関係法令を遵守\n- 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都市建設部 建設課","2026-07-21T15:00:00.000Z","2026-08-04T15:00:00.000Z",2695000,{"id":68,"title":69,"organizationName":63,"prefectureName":12,"publishedDate":64,"deadlineDate":65,"budget":70,"status":15},2704355,"市道5027号線(山田)外橋梁修繕工事",27093000,{"id":72,"title":73,"organizationName":74,"prefectureName":12,"publishedDate":64,"deadlineDate":65,"budget":75,"status":15},2704354,"北幸谷川3号水門整備補修工事","東金市 経済環境部 農政課",31350000,{"id":77,"title":78,"organizationName":79,"prefectureName":12,"publishedDate":64,"deadlineDate":48,"budget":14,"status":15},2703069,"東金市立小中学校電子黒板等機器一式","東金市 総務部 財政課",{"id":81,"title":82,"organizationName":83,"prefectureName":12,"publishedDate":64,"deadlineDate":84,"budget":14,"status":15},2695063,"千葉県立特別支援学校流山高等学園屋内体育館外空調設備他改修工事実施設計","千葉県 教育庁(特別支援学校) 千葉県立特別支援学校流山高等学園","2026-08-06T15:00:00.000Z",[86,93,101,108,115],{"id":87,"title":88,"organizationName":89,"prefectureName":90,"publishedDate":91,"deadlineDate":92,"budget":14,"status":15},2587023,"令和8年度施工 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